Support ForumCannot Activate Theme – Support Forum https://support.ishyoboy.com/forums/topic/cannot-activate-theme/feed/ Thu, 02 May 2024 14:20:10 +0200 http://bbpress.org/?v=2.5.12-6148 en-US https://support.ishyoboy.com/forums/topic/cannot-activate-theme/#post-7522 <![CDATA[Cannot Activate Theme]]> https://support.ishyoboy.com/forums/topic/cannot-activate-theme/#post-7522 Mon, 30 Mar 2015 00:18:17 +0000 Cathy Hello!

I am having trouble activating (and previewing) my theme (for my site: http://www.inthelittle.com) and am currently getting the following error message:

Warning: require_once(/home/www/inthelittle.com/wp-content/themes/multicorp/wpbakery/js_composer/include/helpers/helpers_factory.php) [function.require-once]: failed to open stream: No such file or directory in /home/www/inthelittle.com/wp-content/themes/multicorp/wpbakery/js_composer/js_composer.php on line 137

Fatal error: require_once() [function.require]: Failed opening required ‘/home/www/inthelittle.com/wp-content/themes/multicorp/wpbakery/js_composer/include/helpers/helpers_factory.php’ (include_path=’.:/usr/local/php5/lib/php’) in /home/www/inthelittle.com/wp-content/themes/multicorp/wpbakery/js_composer/js_composer.php on line 137

*** Please note that this error did seem to overwrite the theme I had installed previously and I can no longer see my website (only the above error) and I also cannot log in to the wpadmin area (I also only get the error message). I do, however, have FTP access for hopefully fixing this problem.

Thanks very much for any help you can give!

Cathy

]]> https://support.ishyoboy.com/forums/topic/cannot-activate-theme/#post-7534 <![CDATA[Reply To: Cannot Activate Theme]]> https://support.ishyoboy.com/forums/topic/cannot-activate-theme/#post-7534 Mon, 30 Mar 2015 07:34:31 +0000 IshYoBoy Hey Cathy,

Seems like some of the files from the theme were not uploaded correctly. Have you uploaded the theme manually via FTP or via the WordPress admin? The problem is caused by the theme not being able to access essential files.

To remove the problem, log in via your FTP account and navigate to /wp-content/themes/ and remove the multicorp folder. Once you access the front-end, WordPress will realize the theme is missing and will switch to the default one.

Please ensure all files are uploaded correctly. Maybe uploading the theme from the WordPress Administration will prevent it from such errors.

Also check whether you have the Visual Composer plugin installed. If yes, please deactivate it as it might be generating the problems.It might be of an older version than the needed one. In any case the theme has the one you need already built in so no need to have the plugin activated separately.

Please let us know if any of this helped you solve the problem.

Cheers

A 5 star rating is always a great motivation for us if you are happy with our theme or support!
Themeforest | MojoMarketplace | Creative Market

]]> https://support.ishyoboy.com/forums/topic/cannot-activate-theme/#post-7541 <![CDATA[Reply To: Cannot Activate Theme]]> https://support.ishyoboy.com/forums/topic/cannot-activate-theme/#post-7541 Mon, 30 Mar 2015 12:37:02 +0000 Cathy Thanks for the quick reply! I’ve removed the theme via FTP as you recommended and I can now access the admin panel again.

After extracting the main, “all files and documentation” download, upon trying to upload the theme through the wp admin (using the “multicorp.zip” found in the “Theme Zip” folder), I get the following alert message “Are you sure you want to do this? Please try again.”

Any idea what might be going on?

Thanks!
Cathy

]]> https://support.ishyoboy.com/forums/topic/cannot-activate-theme/#post-7542 <![CDATA[Reply To: Cannot Activate Theme]]> https://support.ishyoboy.com/forums/topic/cannot-activate-theme/#post-7542 Mon, 30 Mar 2015 12:59:27 +0000 IshYoBoy Hi Cathy,

Could you please create a new ADMIN user for us? We will log in and have a look. Either set the e-mail to hello@ishyoboy.com and tick to automatically send the password or provide the URL, username and pass in a “private” comment here.

Cheers

A 5 star rating is always a great motivation for us if you are happy with our theme or support!
Themeforest | MojoMarketplace | Creative Market

]]> https://support.ishyoboy.com/forums/topic/cannot-activate-theme/#post-7543 <![CDATA[Reply To: Cannot Activate Theme]]> https://support.ishyoboy.com/forums/topic/cannot-activate-theme/#post-7543 Mon, 30 Mar 2015 13:44:37 +0000 Cathy Thanks! Just added you and the info should be coming via e-mail. Fwiw, when I deleted the multiicorp theme via FTP, it didn’t (and still will not) delete all of the files for some reason. Perhaps this is the cause of the recent error mentioned. If you need me to try anything else on my end, just let me know.

Thanks again!
Cathy

]]> https://support.ishyoboy.com/forums/topic/cannot-activate-theme/#post-7544 <![CDATA[Reply To: Cannot Activate Theme]]> https://support.ishyoboy.com/forums/topic/cannot-activate-theme/#post-7544 Mon, 30 Mar 2015 15:44:38 +0000 IshYoBoy Hi Cathy,

No e-mail received yet..

Cheers

A 5 star rating is always a great motivation for us if you are happy with our theme or support!
Themeforest | MojoMarketplace | Creative Market

]]> https://support.ishyoboy.com/forums/topic/cannot-activate-theme/#post-7549 <![CDATA[Reply To: Cannot Activate Theme]]> https://support.ishyoboy.com/forums/topic/cannot-activate-theme/#post-7549 Mon, 30 Mar 2015 16:58:35 +0000 Cathy https://support.ishyoboy.com/forums/topic/cannot-activate-theme/#post-7555 <![CDATA[Reply To: Cannot Activate Theme]]> https://support.ishyoboy.com/forums/topic/cannot-activate-theme/#post-7555 Tue, 31 Mar 2015 05:51:17 +0000 IshYoBoy Hey,

The problem why you cannot upload the theme is that you have a limit of 2MB per file

Maximum File Size Allowed : 2 MB

Go to your hosting configuration panel and set the allowed file size and also POST size to at least 10MB and also make sure to increase your memory limit to at least 96MB to avoid memory issues.

If you do not know how to do this, contact your hosting support team. Please let us know if you managed to do this and were able to successfully activate the theme from administration.

Cheers

A 5 star rating is always a great motivation for us if you are happy with our theme or support!
Themeforest | MojoMarketplace | Creative Market

]]> https://support.ishyoboy.com/forums/topic/cannot-activate-theme/#post-7575 <![CDATA[Reply To: Cannot Activate Theme]]> https://support.ishyoboy.com/forums/topic/cannot-activate-theme/#post-7575 Wed, 01 Apr 2015 01:28:07 +0000 Cathy Thank you so much! That totally worked. :) I really appreciate that you took time to walk me through each problem along the way. Looking forward to getting my new site/theme up and running!

Cathy

]]> https://support.ishyoboy.com/forums/topic/cannot-activate-theme/#post-7583 <![CDATA[Reply To: Cannot Activate Theme]]> https://support.ishyoboy.com/forums/topic/cannot-activate-theme/#post-7583 Wed, 01 Apr 2015 06:17:47 +0000 IshYoBoy Hey Cathy,

Glad to hear we made it! Yaaay! Let’s pop the champagne. We’re also looking forward to seeing your page done. Feel free to share it once ready. Well, have fun then!

P.S. Thank you for your lovely rating! It’s much appreciated.

Cheers

A 5 star rating is always a great motivation for us if you are happy with our theme or support!
Themeforest | MojoMarketplace | Creative Market

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