Support ForumHave updated to latest version, rows stopped working – Support Forum https://support.ishyoboy.com/forums/topic/have-updated-to-latest-version-rows-stopped-working/feed/ Mon, 06 May 2024 18:50:22 +0200 http://bbpress.org/?v=2.5.12-6148 en-US https://support.ishyoboy.com/forums/topic/have-updated-to-latest-version-rows-stopped-working/#post-1227 <![CDATA[Have updated to latest version, rows stopped working]]> https://support.ishyoboy.com/forums/topic/have-updated-to-latest-version-rows-stopped-working/#post-1227 Wed, 20 Nov 2013 15:01:31 +0000 GrafxCheltenham Hi there,
We’ve just updated our wordpress and Minicorp WP theme to the latest versions, but on all our pages, the [Row] short code has totally stopped working. We followed the update instructions to the T, and have tried updating our pages, but just refuses to use the short code.

Have we missed something? we have tried copying and pasting the code from the theme demo site for the rows and box groups, but even that throws each box into it’s own line.

]]> https://support.ishyoboy.com/forums/topic/have-updated-to-latest-version-rows-stopped-working/#post-1232 <![CDATA[Reply To: Have updated to latest version, rows stopped working]]> https://support.ishyoboy.com/forums/topic/have-updated-to-latest-version-rows-stopped-working/#post-1232 Wed, 20 Nov 2013 17:31:38 +0000 IshYoBoy Hi,

This is very strange. Something must have gone wrong during the update. Please try to re-upload the latest version again. Are using the theme directly or a child theme?

Could you maybe provide a link to your page to check?

Cheers

A 5 star rating is always a great motivation for us if you are happy with our theme or support!
Themeforest | MojoMarketplace | Creative Market

]]> https://support.ishyoboy.com/forums/topic/have-updated-to-latest-version-rows-stopped-working/#post-1240 <![CDATA[Reply To: Have updated to latest version, rows stopped working]]> https://support.ishyoboy.com/forums/topic/have-updated-to-latest-version-rows-stopped-working/#post-1240 Thu, 21 Nov 2013 09:43:32 +0000 GrafxCheltenham Hi There,

It happened when we updated to V1.3 a few months back… we waited for a while and upgraded to 1.7 yesterday and the same thing happened.

We installed through WordPress as per the steps.

We reverted back to 1.1 last night, and now when I go to either version 1.3 or 1.7 to test,
even the theme options panel looks broken. Theres no formatting and it warns of no java in place?

When I put it onto 1.7 today to take a screenshot for you the icons in my icon boxes were not there either.

https://www.grafx.co.uk/broken.tiff
https://www.grafx.co.uk/working.tiff

Does this help?

]]> https://support.ishyoboy.com/forums/topic/have-updated-to-latest-version-rows-stopped-working/#post-1241 <![CDATA[Reply To: Have updated to latest version, rows stopped working]]> https://support.ishyoboy.com/forums/topic/have-updated-to-latest-version-rows-stopped-working/#post-1241 Thu, 21 Nov 2013 10:18:08 +0000 IshYoBoy Hey,

Could you please create and provide an admin account for the WordPress installation?
You can create it for “hello@ishyoboy.com”. The password will be sent automatically. Please send the URL where we can access it.

Were any changes made to the parent theme? Can we delete it completely and re-upload?

Cheers

A 5 star rating is always a great motivation for us if you are happy with our theme or support!
Themeforest | MojoMarketplace | Creative Market

]]> https://support.ishyoboy.com/forums/topic/have-updated-to-latest-version-rows-stopped-working/#post-1242 <![CDATA[Reply To: Have updated to latest version, rows stopped working]]> https://support.ishyoboy.com/forums/topic/have-updated-to-latest-version-rows-stopped-working/#post-1242 Thu, 21 Nov 2013 10:31:34 +0000 GrafxCheltenham https://support.ishyoboy.com/forums/topic/have-updated-to-latest-version-rows-stopped-working/#post-1243 <![CDATA[Reply To: Have updated to latest version, rows stopped working]]> https://support.ishyoboy.com/forums/topic/have-updated-to-latest-version-rows-stopped-working/#post-1243 Thu, 21 Nov 2013 10:48:43 +0000 GrafxCheltenham https://support.ishyoboy.com/forums/topic/have-updated-to-latest-version-rows-stopped-working/#post-1244 <![CDATA[Reply To: Have updated to latest version, rows stopped working]]> https://support.ishyoboy.com/forums/topic/have-updated-to-latest-version-rows-stopped-working/#post-1244 Thu, 21 Nov 2013 11:32:32 +0000 IshYoBoy Hi,

Since no changes were done manually inside the “minicorp” folder (changing PHP, CSS OR JS files’ code), no information will be lost ;)

Let us check what’s going on and get back to you.
Cheers

A 5 star rating is always a great motivation for us if you are happy with our theme or support!
Themeforest | MojoMarketplace | Creative Market

]]> https://support.ishyoboy.com/forums/topic/have-updated-to-latest-version-rows-stopped-working/#post-1245 <![CDATA[Reply To: Have updated to latest version, rows stopped working]]> https://support.ishyoboy.com/forums/topic/have-updated-to-latest-version-rows-stopped-working/#post-1245 Thu, 21 Nov 2013 11:46:53 +0000 IshYoBoy Hi there,

The problem should be caused by the name of the folder where your new theme is. It should be ‘minicorp’. We therefore recommend connecting via FTP and renaming the existing theme’s folder (v1.1) to ‘minicorp_v1.1’ (so that you have a backup just in case) and then uploading the v1.7 to folder ‘minicorp’ without making any changes to it.

The second alternative is to do it via the WordPress admin if you have a backup of v1.1 in your computer. Then simply delete the theme from WordPress admin and upload the new one on its place

Then make sure to do the steps 4 and 5 from the updates process as they are very important.

In case anything goes wrong you could always upload (or rename) v1.1 back.
Please let us know what your progress is.

Thanks

A 5 star rating is always a great motivation for us if you are happy with our theme or support!
Themeforest | MojoMarketplace | Creative Market

]]> https://support.ishyoboy.com/forums/topic/have-updated-to-latest-version-rows-stopped-working/#post-1246 <![CDATA[Reply To: Have updated to latest version, rows stopped working]]> https://support.ishyoboy.com/forums/topic/have-updated-to-latest-version-rows-stopped-working/#post-1246 Thu, 21 Nov 2013 12:13:43 +0000 GrafxCheltenham https://www.grafx.co.uk – Please take a peek. I can leave it like this for a little while.

The issue is still present (however it looks different to the screen grab – more formatting?)

]]> https://support.ishyoboy.com/forums/topic/have-updated-to-latest-version-rows-stopped-working/#post-1247 <![CDATA[Reply To: Have updated to latest version, rows stopped working]]> https://support.ishyoboy.com/forums/topic/have-updated-to-latest-version-rows-stopped-working/#post-1247 Thu, 21 Nov 2013 13:45:26 +0000 IshYoBoy Hey,

It seems to be working just fine. What exactly is wrong?

Cheers

A 5 star rating is always a great motivation for us if you are happy with our theme or support!
Themeforest | MojoMarketplace | Creative Market

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