Support ForumUpdate Theme – Support Forum https://support.ishyoboy.com/forums/topic/update-theme/feed Sun, 08 Sep 2024 01:50:22 +0200 http://bbpress.org/?v=2.5.12-6148 en-US https://support.ishyoboy.com/forums/topic/update-theme/#post-8151 <![CDATA[Update Theme]]> https://support.ishyoboy.com/forums/topic/update-theme/#post-8151 Sun, 10 May 2015 18:17:58 +0000 Freakman Hello IshYoBoy,

since a few days i cant use my wordpress. Because every time i will log in i get the “500 internal server error” :( Now i figured out that there is a problem with NO8 THeme. After i had deactivate the theme over FTP the wordpress admin dashboard is working after login. I have seen there is a update for yout theme. Now my question is how can i install it without losing all. I cant active the theme in the dashboard. If i do that, the dashboard doesnt work. I hope you can help me.
Thanks.

]]> https://support.ishyoboy.com/forums/topic/update-theme/#post-8153 <![CDATA[Reply To: Update Theme]]> https://support.ishyoboy.com/forums/topic/update-theme/#post-8153 Sun, 10 May 2015 19:48:06 +0000 Freakman Ok, after a lot of trying and finding your documentation. I updated the theme. But i cant activate it. If i try to activate, wordpress doesnt load it and after one minute i get an internal server Error.

I tryed the update with wordpess and also with FTP. Both doesnt work.

My current wordpress Version is 4.2.2

Im realy afraid, to lose all my content :(

]]> https://support.ishyoboy.com/forums/topic/update-theme/#post-8169 <![CDATA[Reply To: Update Theme]]> https://support.ishyoboy.com/forums/topic/update-theme/#post-8169 Mon, 11 May 2015 07:58:28 +0000 IshYoBoy Hey Freakman,

Do you have Visual Composer plugin installed? If yes, then please remove it and then try to install the theme. Maybe you have an older version and the theme is not compatible with it anymore.

Were you able to remove the original theme and upload the newest version? What error do you get when you try to activate it?

Have you checked the PHP Error logs to see why this is happening?

In any case the content itself is separated from the theme so deleting the theme will not delete any of your content. But you should always back it up before updating. Only code changes you have manually done to the PHP or Javascript files will be deleted if they have been done directly to the parent theme.

Please let us know if you managed to get it running?

Cheers

A 5 star rating is always a great motivation for us if you are happy with our theme or support!
Themeforest | MojoMarketplace | Creative Market

]]> https://support.ishyoboy.com/forums/topic/update-theme/#post-8204 <![CDATA[Reply To: Update Theme]]> https://support.ishyoboy.com/forums/topic/update-theme/#post-8204 Tue, 12 May 2015 16:52:01 +0000 Freakman The Error message is an “500 Internal Server Error”. So if i activate the theme, after it i cant login to WordPress, because i get the “500 Internal Server Error” message. I tried different things and at least i deleted the no8 parent theme and the child theme and installed it new. But after that the same problem. How can i delete the visual composer? And where can i see the php error logs? I didnt found them.

Cheers

]]> https://support.ishyoboy.com/forums/topic/update-theme/#post-8205 <![CDATA[Reply To: Update Theme]]> https://support.ishyoboy.com/forums/topic/update-theme/#post-8205 Tue, 12 May 2015 18:00:05 +0000 Freakman I have found the Server error logs. It says:
Premature end of script headers: customize.php, referer: https://******.de/wp-admin/update.php?action=upload-theme

Premature end of script headers: themes.php, referer: https://******.de/wp-admin/themes.php

Premature end of script headers: admin-ajax.php, referer: https://******.de/wp-admin/themes.php

Premature end of script headers: admin-ajax.php, referer: https://******.de/wp-admin/themes.php

]]> https://support.ishyoboy.com/forums/topic/update-theme/#post-8214 <![CDATA[Reply To: Update Theme]]> https://support.ishyoboy.com/forums/topic/update-theme/#post-8214 Wed, 13 May 2015 06:09:08 +0000 IshYoBoy Hey freakman,

Does this happen only with our theme or with other themes as well? Seems like the error appears during the upload process which is really weird. Have you tried contacting your hosting provider guys?

Maybe try deactivating all plugins before the upload. Delete the old Ishyoboy NO8 Assets plugin as well.

But this seems to be related to the upload process itself? Maybe the file is too big for the upload maximum filesize of your server? In any case the hosting guys should be able to assist you.

Cheers

A 5 star rating is always a great motivation for us if you are happy with our theme or support!
Themeforest | MojoMarketplace | Creative Market

]]> https://support.ishyoboy.com/forums/topic/update-theme/#post-8278 <![CDATA[Reply To: Update Theme]]> https://support.ishyoboy.com/forums/topic/update-theme/#post-8278 Sat, 16 May 2015 13:34:25 +0000 Freakman Hello IshYoBoy,

yeah it was only happen with your theme.I never had that before.

I tried a lot of things, but at the end, i did a update of php version on the server and delete all other test themes and plugins. After that i installed your theme again. And its like magic, it works. So i’m happy, but no not really. I hoped to figure out what the problem was. But i don’t know. Hopefully it doesn’t come again.

Thanks for your help.
Cheers.

]]> https://support.ishyoboy.com/forums/topic/update-theme/#post-8308 <![CDATA[Reply To: Update Theme]]> https://support.ishyoboy.com/forums/topic/update-theme/#post-8308 Tue, 19 May 2015 06:50:43 +0000 IshYoBoy Hey Freakman,

We’re also glad it’s solved. In any case it must have been related to the server configuration as such errors are really rare. Hope it will not happen again ;)

Cheers

A 5 star rating is always a great motivation for us if you are happy with our theme or support!
Themeforest | MojoMarketplace | Creative Market

]]>